All products are shipped from the Netherlands. Our website accommodates shipments to the following countries.
We deliver to all European countries, America and Canada. South America, the Middle East, African countries, China and other Asian countries, Australia and New Zealand.
There are a few countries that we can not deliver, because of logistical problems.
Due to the launch of the Multifunctional Cooling Body Serum and the Pre-Order period in the month of October we charge no shipping costs.
All shipments are sent securely with track and trace.
Shipping costs remain the same when ordering multiple items.
We do not ship to a P.O. box. Please provide a physical address.
Customers have the right to return the product within seven 14 days after the product has been delivered.
The customer must inform Mercer Beauty International B.V. of its wish to return the product by sending an email to firstname.lastname@example.org within the aforementioned period of seven 14 days after the product has been delivered to the customer. This email should include the following information: order number, name, phone number, email address and delivery address.
After receipt of this e-mail, Mercer Beauty International B.V. will provide a Return Authorization number (“RA Number”) to the customer. After receipt of the RA number, the customer will have an additional fourteen (14) days to return the product to Mercer Beauty International B.V The customer must bear the costs for shipping the products to Mercer Beauty International B.V.
Returned products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. Customers must bear the costs of shipping the goods to Mercer Beauty International B.V.
The customer is responsible for the chosen shipping method of the returns. The risk of the product will transfer to Mercer Beauty International B.V when Mercer Beauty International B.V has received the Product. This means that Mercer Beauty International B.V cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned product(s). Mercer Beauty International B.V does not make any exceptions to this policy.
After receiving and accepting the returned products, Mercer Beauty International B.V will refund the total purchase price to the Client within five (5) days.
If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify us immediately.
All international packages in the EU, The United States of America and Canada, could be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival. Mercer Beauty International B.V cannot be held accountable for these charges, the customer is responsible for handling the costs. Mercer Beauty International B.V cannot predict the amount of duties and taxes charged by the customs authorities as these charges vary widely. If you have other questions regarding duties and taxes in your country, please contact your local customs office.